Terms & Conditions

Version: 6

Updated at: 2026-07-24 19:09:20

Cardamom Auction — Terms of Service & Privacy Policy

Version: 2.0

Effective Date: 24 July 2026

Supersedes: Terms of Service v1 (02 February 2021) and all prior privacy notices

Applies to: the website https://cardamomauction.com and the "Cardamom Auction" mobile applications for iOS and Android

This document has two parts. Part A sets out the Terms of Service that govern your use of the Platform. Part B is our Privacy Policy, which explains how we handle your personal data. Together they form the "Agreement" between you and us. Please read both.

Operator: Cardamom Auction.com, a company incorporated in India, having its registered office at Kerala State Warehousing Corporation, Vandanmedu, Kerala 685551, India ("Cardamom Auction", "Company", "we", "us", "our").

PART A — TERMS OF SERVICE

1. Acceptance of these Terms

By creating an account, downloading or using the App, accessing the Website, placing a bid, listing a lot, or otherwise using any part of the Platform, you confirm that you have read, understood and agree to be bound by this Agreement.

If you do not agree, you must not use the Platform. If something here is unclear or unworkable for you, write to us at support@cardamomauction.com before you proceed.

Where you use the Platform on behalf of a firm, company or other entity, you represent that you are authorised to bind that entity, and "you" refers to both you and that entity.

2. Definitions Term Meaning

Platform The Website, the App, and all related services, APIs and features.

User Any person who accesses the Platform, including Buyers, Sellers and visitors.

Seller / Planter A User who consigns or lists cardamom for auction.

Buyer / Dealer A User who bids for or purchases a Lot.

Lot A defined quantity of cardamom offered in an auction, identified by lot number.

Auction Session A scheduled live or timed auction event conducted on the Platform.

Bid An offer to purchase a Lot at a stated price, submitted through the Platform.

Auto-Bid An instruction to the Platform to bid automatically on your behalf up to a maximum limit you set.

Knock-down The point at which a Bid is accepted and the Lot is declared sold.

3. Eligibility

The Platform is intended solely for use by persons who are at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872. By using the Platform you represent and warrant that you meet this requirement.

We do not knowingly permit accounts for, or collect data from, anyone under 18. If we learn that a minor has registered, we will terminate the account and delete the associated data.

Participation in auctions may additionally require you to hold valid registrations, licences or permits applicable to the trade in cardamom (including, where applicable, registration with the Spices Board of India and applicable GST registration). You are solely responsible for holding and maintaining these, and for producing them on request.

4. Accounts, Verification and Security

You must provide accurate, current and complete information at registration and keep it updated. Inaccurate, incomplete or stale information may result in suspension or termination.
We may require identity, address, bank account, PAN, GST and trade-licence verification (KYC) before you can bid, sell or receive payouts. We may refuse, limit or revoke access where verification is incomplete or unsatisfactory.
You are responsible for keeping your credentials confidential and for all activity under your account, whether or not authorised by you. Notify us immediately at support@cardamomauction.com if you suspect unauthorised access.
Usernames must not impersonate another person or entity, infringe anyone's trademark, or be offensive, vulgar or obscene.
Accounts are personal to you and may not be sold, shared, transferred or operated on behalf of another trader without our written consent.

5. Device Binding and Session Integrity

To prevent fraudulent or duplicate bidding, the Platform binds active sessions to your device using a unique device identifier and may limit the number of devices logged in simultaneously. Attempting to defeat, spoof or circumvent device binding, session limits or location checks is a material breach of this Agreement.

6. Nature of the Service

The Platform is a technology facilitator and marketplace that enables Sellers and Buyers to transact in cardamom through electronic auctions. Unless we expressly state otherwise in writing for a specific auction:

The contract of sale on knock-down is between the Seller and the Buyer. We are not the buyer, seller, importer, exporter or bailee of the goods.
We do not warrant the quality, grade, moisture content, weight, purity, provenance, colour, marketability or legal title of any Lot.
Grading, sampling, weighment and quality certification, where offered, are indicative and carried out by the Seller, the warehouse or a third-party agency. They do not constitute our warranty.
We do not guarantee that any Lot will attract bids, or that any particular price will be realised.

Where we or an affiliate act as a licensed auctioneer for a specific auction, the supplementary rules published for that auction will apply and will prevail over this Section to the extent of any conflict.

7. Auction Rules and Bidding

Bids are binding and irrevocable. Once submitted, a Bid constitutes a legally binding offer to purchase the Lot at the bid price on the published terms. Bids cannot be retracted, modified or cancelled by you after submission.
You are responsible for your bids, including bids placed in error, mis-keyed amounts, and bids placed from your account by any other person.
Auto-Bids operate automatically up to the maximum you set and are as binding as manual bids. Set them carefully.
Auctions run to the published schedule, increments, lot sizes, reserve prices and extension rules. We may vary these before an Auction Session opens.
Reserve prices, where applied, are confidential. A Lot will not be sold below its reserve.
On knock-down, the winning Buyer is obliged to complete payment and take delivery within the timelines published for that auction.
We may, in our sole discretion and without liability: withdraw a Lot before knock-down; cancel or re-run an Auction Session; void a Bid or a knock-down where there is a technical fault, manifest pricing error, suspected collusion, price manipulation, shill bidding or a breach of these Terms; or suspend a User pending investigation.
Connectivity risk is yours. Auctions are time-sensitive. We are not liable for bids that fail to register, or for lots lost, due to your internet connectivity, device performance, app version, battery, notification settings, network outages or telecom failures.

8. Lot Documentation and Uploads

Photographs, loader photos, videos, weighment slips and other documentation uploaded by Users are provided by those Users. You must ensure anything you upload is accurate, current, not misleading, and actually depicts the Lot or condition it claims to depict. Falsified or misleading documentation is grounds for immediate termination and may be reported to the authorities.

9. Payments, Deductions, Payouts and Taxes

Payments are processed through third-party payment gateways (including Cashfree and CCAvenue). We do not store your full card or net-banking credentials.
You represent that you are lawfully entitled to use the payment instrument you provide and that all information you supply is true, correct and complete.
You authorise us to apply platform fees, commission, auction charges, cess, statutory levies, TDS/TCS and other applicable deductions against amounts payable to or by you, as disclosed in the applicable fee schedule.
Seller payouts are released to the verified bank account on record, after realisation of Buyer funds and after applicable deductions, within the timelines published for that auction.
All prices are exclusive of taxes unless stated otherwise. Each party is responsible for its own tax obligations, including GST, income tax and any statutory cess on cardamom. Tax invoices for the sale of goods are issued by the Seller.
We may refuse or cancel any transaction where fraud, an unauthorised transaction, a sanctions concern or an illegal transaction is suspected.
Failed, reversed or charged-back payments may result in immediate suspension of access and recovery action, including forfeiture of any deposit and interest at [•]% per month on overdue amounts.

10. Deposits, Default and Cancellations

We may require a refundable deposit, margin or earnest money before you are permitted to bid. Deposits may be adjusted against purchase consideration or forfeited on default.
A Buyer who fails to pay for or lift a knocked-down Lot within the published timeline is in default. Consequences may include forfeiture of deposit, re-auction of the Lot at the defaulting Buyer's risk and cost, recovery of any shortfall, suspension, and permanent debarment from the Platform.
A Seller who fails to deliver a Lot that has been knocked down is likewise in default and may face the equivalent consequences.

11. Refunds

Auction purchases are final. Amounts paid for successfully knocked-down Lots are not refundable, save where the Lot is not delivered, the auction is cancelled or voided by us, or a refund is required by law.
Where a refund is payable, it will be made to the original payment instrument within [7–14] working days of approval, net of gateway charges and any statutory deductions.
Platform fees, commission and subscription charges (where applicable) are non-refundable once the corresponding service has been rendered.
Quality, weight or grade disputes must be raised within [•] hours of delivery, with supporting evidence, and are resolved between Buyer and Seller under Section 12.

12. Disputes Between Users

Disputes concerning quality, weight, delivery, payment or title are, in the first instance, between the Buyer and the Seller. We may, at our discretion and without obligation, mediate, hold funds in a suspense account pending resolution, or provide transaction records. Our involvement does not make us a party to the sale contract and does not create liability on our part.

13. Fees and Changes to Fees

Applicable platform fees, commissions and charges are published on the Platform and may be revised from time to time. We will give reasonable prior notice of any increase. Continued use of the Platform after a fee change takes effect constitutes acceptance of the revised fees.

14. Subscriptions (where offered)

Certain features may be offered on a subscription basis. Where they are:

You will be billed in advance on the recurring cycle you select.
Subscriptions renew automatically on the same terms unless cancelled before the end of the current cycle, through your account settings or by writing to support@cardamomauction.com.
Where a subscription is purchased through the Apple App Store or Google Play, billing, renewal and cancellation are managed by that store under its own terms, and cancellations must be made through your store account.
If automatic billing fails, we may suspend or terminate access to the subscribed features with immediate effect.
Free trials, where offered, may be modified or withdrawn at any time. Unless cancelled before the trial ends, the subscription converts to a paid subscription automatically.

15. Communications and Notifications

By registering, you agree to receive service-related communications — auction alerts, bid status, outbid notices, knock-down confirmations, payment dues, security notices and policy updates — by push notification, email, SMS and WhatsApp. These are transactional and cannot be opted out of while your account is active.

Marketing and promotional communications are optional and you may unsubscribe at any time via the unsubscribe link, in-app settings, or by writing to support@cardamomauction.com.

16. Promotions

Contests, sweepstakes and promotions may be governed by separate rules published with them. Where those rules conflict with this Agreement, the promotion rules prevail for that promotion.

17. User Content

You retain ownership of content you post, upload or submit ("User Content").
You grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, use, reproduce, modify (for formatting and display), publish, display and distribute your User Content for the purpose of operating, promoting and improving the Platform, including making it available to other Users where the feature requires it. This licence survives termination only in respect of content that has been shared with other Users or is required for records and legal compliance.
You warrant that your User Content is yours or that you hold the rights to it, and that posting it does not infringe any privacy, publicity, copyright, contract or other right.
We may, but are not obliged to, monitor, screen, edit or remove User Content.
Content created by us — auction interfaces, reports, market data, text, graphics, logos and software — remains our property and may not be copied, scraped, republished, resold or used commercially without our prior written permission.

18. Prohibited Uses

You must not:

Use the Platform in violation of any applicable Indian or international law or regulation, including trade, tax, foreign exchange, anti-money-laundering and sanctions laws.
Engage in collusive bidding, bid rigging, cartelisation, shill bidding, price manipulation, wash trading, or any coordinated conduct that distorts auction outcomes.
Place bids without the intention or ability to complete the purchase.
Operate multiple accounts, or bid through proxies, to conceal identity or evade limits or suspensions.
Impersonate the Company, our staff, another User, or any other person or entity.
Transmit spam, junk mail, chain letters or unsolicited promotional material.
Use robots, spiders, scrapers or any automated means to access, monitor, copy or extract data from the Platform, including auction prices and market data.
Reverse engineer, decompile, disassemble or attempt to derive the source code of the App, except to the extent this restriction is prohibited by law.
Introduce viruses, trojans, worms, logic bombs or other malicious code.
Attempt to gain unauthorised access to, interfere with, damage or disrupt any part of the Platform or its servers, or conduct denial-of-service attacks.
Overburden or impair the Platform, or interfere with any other party's use of it, including their ability to bid in real time.
Falsify ratings, reviews, weighment records, grading records or lot documentation.
Exploit or harm minors in any way, or expose them to inappropriate content.

19. Intellectual Property

The Platform and its original content (excluding User Content), features and functionality are and remain the exclusive property of the Company and its licensors, protected by copyright, trademark and other laws of India and other countries. Our trademarks and trade dress may not be used without our prior written consent.

20. Infringement Notices and Takedown

We respect intellectual property rights. If you believe content on the Platform infringes your copyright or other rights, send a notice to support@cardamomauction.com with the subject line "Infringement Notice", containing:

Your physical or electronic signature, or that of your authorised agent;
A description of the work you claim has been infringed, with a URL or copy;
Identification of the specific location of the allegedly infringing material on the Platform;
Your address, telephone number and email address;
A statement that you have a good-faith belief the use is not authorised by the rights owner, its agent or the law;
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the rights owner or authorised to act on their behalf.

We will act on valid notices in accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and, where applicable to content accessible in the United States, the Digital Millennium Copyright Act. Knowingly false or bad-faith notices may expose you to liability for damages, costs and legal fees.

21. Feedback

If you send us feedback, suggestions, ideas or bug reports, you agree that: (i) you acquire no intellectual property or other right in the feedback; (ii) we may already have similar ideas in development; (iii) the feedback is not confidential; and (iv) we are under no obligation of confidentiality in respect of it. To the extent transfer of ownership is not possible under mandatory law, you grant us a perpetual, irrevocable, royalty-free, sub-licensable, worldwide right to use, modify, publish and commercialise the feedback.

22. Third-Party Links and Services

The Platform may link to or integrate with third-party sites and services we do not own or control. We are not responsible for their content, policies or practices, and we do not warrant their offerings. Review their terms and privacy policies before using them.

23. App Store Terms

Where you obtain the App through a third-party app store, the following apply in addition:

This Agreement is between you and the Company only, not with Apple Inc. or Google LLC.
The Company, not the app store provider, is solely responsible for the App, its content, maintenance, support and any warranty claims.
The app store provider has no obligation to furnish support or maintenance for the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify the app store provider, which may refund the purchase price (if any); to the maximum extent permitted by law, the provider has no other warranty obligation.
The Company, not the app store provider, is responsible for addressing third-party claims that the App infringes intellectual property rights.
You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and are not on any US Government list of prohibited or restricted parties.
Apple Inc. and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you.
You must comply with all applicable third-party terms of the app store when using the App.

24. Availability, Suspension and Termination

We may modify, suspend or withdraw the Platform or any part of it at any time, with or without notice. We are not liable if the Platform is unavailable for any period.
We may suspend or terminate your account and bar access immediately, without prior notice or liability, for breach of this Agreement, suspected fraud or collusion, regulatory requirement, or any other reason at our sole discretion.
You may terminate by discontinuing use and requesting account deletion (see Part B, Section 8). Termination does not extinguish obligations already accrued, including payment for knocked-down Lots and delivery obligations.
Provisions which by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnity, limitation of liability, governing law and dispute resolution.

25. Disclaimer of Warranty

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PLATFORM OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED IN IT. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.

NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH IT WARRANTS THAT THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE PLATFORM OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. NOTHING HERE AFFECTS WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

26. Limitation of Liability

EXCEPT AS PROHIBITED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT, LOSS OF BARGAIN, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, OR LOSS ARISING FROM A FAILED OR UNREGISTERED BID, HOWEVER ARISING, WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

EXCEPT AS PROHIBITED BY LAW, THE COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT WILL NOT EXCEED THE TOTAL PLATFORM FEES AND COMMISSION ACTUALLY RECEIVED BY THE COMPANY FROM YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

27. Indemnity

You agree to indemnify, defend and hold harmless the Company, its affiliates, officers, directors, employees and agents from and against any claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or connected with: your use of the Platform; your breach of this Agreement; your User Content; your default under any auction transaction; or your violation of any law or the rights of any third party.

28. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, flood, fire, earthquake, epidemic or pandemic, war, civil unrest, strike, government action, regulatory change, failure of telecommunications or internet infrastructure, power failure, cyber-attack, or failure of a third-party payment gateway or cloud provider.

29. Governing Law, Jurisdiction and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
The parties will first attempt to resolve any dispute amicably through the Grievance Officer within thirty (30) days of written notice.
Failing amicable resolution, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be [Kochi / Thrissur], Kerala, India, and the proceedings will be conducted in English. The award will be final and binding.
Subject to the above, the courts at [Kochi / Thrissur], Kerala have exclusive jurisdiction.
Nothing prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

30. Amendments

We may amend this Agreement at any time by publishing the revised version on the Platform and updating the version number and effective date. Where changes are material, we will give notice in-app or by email. Continued use after the revised terms take effect constitutes acceptance. If you do not agree, stop using the Platform and request account deletion.

31. Waiver, Severability and Entire Agreement

No failure or delay in enforcing any provision is a waiver of it. If any provision is held invalid, illegal or unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue in full force. This Agreement, together with any auction-specific rules and published fee schedules, constitutes the entire agreement between you and us regarding the Platform and supersedes all prior agreements and understandings.

32. Acknowledgement

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY IT.

PART B — PRIVACY POLICY

We are committed to protecting your privacy. This Policy explains how we collect, use, disclose and safeguard your information when you use the Platform, in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and rules made under it, and the requirements of the Apple App Store and Google Play Store.

For the purposes of the DPDP Act, 2023, the Company is the Data Fiduciary in respect of the personal data described below.

1. Information We Collect

A. Personal data you provide

Account information: name, email address, phone number, username and password.
Verification / KYC data: identity and address proof, PAN, GST registration, trade or Spices Board licence details, and bank account details, where required to trade or receive payouts.
Financial and transaction data: bid history, purchase and sale records, invoices, deductions and payout records. Payments are processed by third-party gateways (Cashfree, CCAvenue); we do not store full card numbers or net-banking credentials on our servers.
User content: profile pictures, loader photos, lot documentation and other images or files you upload.
Communications: correspondence with our support and grievance teams.

B. Device and usage information (collected automatically)

Device identifiers: unique device identifiers (such as UDID / device tokens) used to manage active login sessions, verify device integrity and prevent fraudulent bidding.
Log and usage data: IP address, app version, operating system, crash reports, session duration, screens viewed and interaction events.

C. Device permissions

The App requests the following permissions. You may grant or revoke each of them at any time in your device settings; revoking a permission may disable the related feature.

Permission Why we request it Photos / media / files (`READ_MEDIA_IMAGES`) To let you upload loader photos documenting cardamom loads, profile pictures, and images of device or goods condition. Entirely user-initiated. Camera & microphone To capture photos or videos for lot documentation and profile assets. Location (GPS / network) To verify the security of bookings and orders and to mark session attendance for secure trading operations. Push notifications To deliver real-time alerts about live auctions, bid status, won lots and payment dues. 2. How We Use Your Information

We use personal data to:

Facilitate auction participation — live bidding, auto-bids and lot management;
Verify your identity and eligibility to trade (KYC);
Process payments, deductions and payouts securely;
Maintain account and session security and detect, prevent and investigate fraudulent or collusive bidding;
Deliver transactional notifications about auction events and account status;
Provide customer support and handle grievances;
Improve Platform performance, troubleshoot bugs and carry out analytics;
Send marketing communications, only where you have consented;
Comply with legal, tax, accounting and regulatory obligations, and to establish, exercise or defend legal claims.

We rely on your consent for optional processing (marketing, optional permissions) and on legitimate uses / performance of the contract with you and legal obligation for the processing necessary to operate the Platform, complete transactions and meet statutory requirements.

3. Sharing and Disclosure

We share personal data only as follows:

Recipient Purpose Firebase Analytics (Google) Usage analytics, performance monitoring and crash reporting. Firebase Cloud Messaging (Google) Delivery of push notifications. Pusher / Laravel Echo Real-time synchronisation of bids and auction status. Payment gateways (Cashfree, CCAvenue) Payment, payout and refund processing. These providers are PCI-DSS compliant and handle financial data directly. Cloud hosting and communication providers Hosting, storage, backup, email and SMS delivery. Counterparties to your transactions Buyers and Sellers receive the limited information necessary to complete a transaction (e.g. trading name, lot details, contact for delivery coordination). Professional advisers, auditors, insurers Where necessary for legitimate business purposes. Regulators, law enforcement, courts Where required by law, or to enforce our terms and protect our rights or the safety of others. Acquirer or successor entity In connection with a merger, acquisition or sale of assets, subject to this Policy. These parties may access your information only to perform tasks on our behalf and are contractually obliged not to use it for any other purpose. We do not sell your personal data.

4. Cross-Border Transfers

Some of our service providers process data on servers located outside India. Where personal data is transferred outside India, we do so in accordance with applicable Indian law and with contractual safeguards requiring an equivalent standard of protection.

5. Data Security

We implement industry-standard administrative, technical and physical safeguards, including encryption in transit, access controls, device binding and session management, and regular review of our security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your own credentials and device.

If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as required by law.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy or as required by law. In particular:

Account and profile data: for the life of your account, and up to [•] months after closure to handle disputes and legal claims.
Transaction, invoice and tax records: for the period prescribed by Indian tax and company law (typically 8 years).
KYC records: for the period prescribed by applicable AML/KYC requirements (typically 5 years after the relationship ends).
Logs and analytics data: typically [12–24] months.

7. Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you and a summary of processing;
Correct, complete or update inaccurate or misleading data;
Erase personal data that is no longer required for the purpose for which it was collected;
Withdraw consent at any time for processing based on consent (this does not affect prior lawful processing);
Nominate another individual to exercise your rights in the event of your death or incapacity;
Grieve — raise a complaint with our Grievance Officer, and thereafter with the Data Protection Board of India.

To exercise any of these rights, use the in-app settings or write to support@cardamomauction.com. We will respond within the timelines prescribed by law.

8. Account and Data Deletion

You may request deletion of your account and associated personal data:

In the App: Settings → Account → Delete Account; or
By email: support@cardamomauction.com with the subject "Account Deletion Request".

Upon verification, we will delete or irreversibly anonymise your personal data, except data we are required to retain under financial, tax, AML or other statutory obligations, and data necessary to resolve an ongoing dispute, complete a pending transaction or enforce our terms. Retained data continues to be protected under this Policy.

Note that deletion does not cancel obligations under transactions already concluded.

9. Children's Privacy

The Platform is intended solely for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact us immediately at support@cardamomauction.com and we will delete it.

10. Cookies and Similar Technologies (Website)

Our website uses cookies and similar technologies for authentication, session management, preferences and analytics. You can control cookies through your browser settings; disabling essential cookies may prevent parts of the website from functioning.

11. Changes to This Policy

We may update this Policy from time to time. We will post the revised Policy on the Platform and update the effective date, and where changes are material we will notify you in-app or by email.

12. Grievance Officer and Contact

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer / Data Protection Officer are:

Designation: Grievance Officer
Email: support@cardamomauction.com
Address: Kerala State Warehousing Corporation, Vandanmedu, Kerala 685551, India
Response time: acknowledgement within 24 hours; resolution within 15 days of receipt

General contact

Email: support@cardamomauction.com
Website: https://cardamomauction.com
Address: Kerala State Warehousing Corporation, Vandanmedu, Kerala 685551, India

Version 2.0 — effective 24 July 2026. This document supersedes Terms of Service v1 dated 02 February 2021.

1. Introduction

Welcome to Cardamom Auction.com (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at cardamomauction.com (together or individually “Service”) operated by Cardamom Auction.com.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at info@cardamomauction.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@cardamomauction.com.

3. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Subscriptions

Some parts of Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Cardamom Auction.com cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting info@cardamomauction.com customer support team.

A valid payment method is required to process the payment for your subscription. You shall provide Cardamom Auction.com with accurate and complete billing information that may include but not limited to full name, address, state, postal or zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Cardamom Auction.com to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Cardamom Auction.com reserves the right to terminate your access to the Service with immediate effect.

6. Free Trial

Cardamom Auction.com may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information in order to sign up for Free Trial.

If you do enter your billing information when signing up for Free Trial, you will not be charged by Cardamom Auction.com until Free Trial has expired. On the last day of Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Cardamom Auction.com reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.

7. Fee Changes

Cardamom Auction.com, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Cardamom Auction.com will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

8. Refunds

We issue refunds for Contracts within 7 days of the original purchase of the Contract.

9. Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.

By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.

Cardamom Auction.com has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Cardamom Auction.com or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

10. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

0.1. In any way that violates any applicable national or international law or regulation.

0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

0.4. Use any device, software, or routine that interferes with the proper working of Service.

0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

0.8. Take any action that may damage or falsify Company rating.

0.9. Otherwise attempt to interfere with the proper working of Service.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

12. No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

13. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

14. Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Cardamom Auction.com and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Cardamom Auction.com.

15. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@cardamomauction.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

16. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;

0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;

0.4. your address, telephone number, and email address;

0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at info@cardamomauction.com.

17. Error Reporting and Feedback

You may provide us either directly at info@cardamomauction.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

18. Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Cardamom Auction.com.

Cardamom Auction.com has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

19. Disclaimer Of Warranty

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

20. Limitation Of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

21. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

22. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

23. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

24. Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

25. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

26. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

27. Contact Us

Please send your feedback, comments, requests for technical support by email: info@cardamomauction.com.

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